FAQ
My question is about the ticket office
If your question is related to the ticket office (requests for information on prices, ticket refunds, current exhibitions, etc.) or any other inquiry not related to our products and publications, please send your request by email to contact@contactcentrepompidou.fr .
I would like to get information about a product
I can't find the product I'm looking for
Are you looking for a specific product but can't find it in our online store?
There may be several reasons why it is unavailable.
→ If you saw the product at the Centre Pompidou's Boutique or Bookstore, please note that some products, posters, and publications sold on-site are not available in our online store. In this case, we invite you to contact the Shop or the Bookshop staff directly for more information. The Centre Pompidou's Boutique and Bookstore are currently close due to ongoing renovations at the Centre Pompidou and will reopen in 2030.
→ It is also possible that the product you are looking for is unavailable due to a stock shortage. In this case, it will not be possible to order it from our online store.
I would like to get information about a product
Before placing an order, you would like to make sure the product meets your expectations:
Contact us using the form below, indicating precisely the product you are interested in and the information you need.
I would like to place an order
I would like my order to be shipped internationally
International shipping is available through our online store. You can view the list of eligible countries in our Terms and Conditions: https://boutique.centrepompidou.fr/en/content/sales-conditions.html
Subject to product availability, you can place your order directly through our online store and enter the international shipping address in the designated field.
The product I'm looking for isn't available
→ If you saw the product at the Centre Pompidou Shop or Bookstore, please note that some products, posters, and publications sold on-site are not available in our Online Store. In this case, we invite you to contact the Shop staff directly on-site or by email at boutique.centrepompidou@rmngp-dist.fr for more information. The Centre Pompidou's Boutique and Bookstore are currently close due to ongoing renovations at the Centre Pompidou and will reopen in 2030.
→ It is also possible that the product you are looking for is unavailable due to a stock shortage. In this case, it will not be possible to order it from our online store.
I would like to know about delivery times
The average delivery time for mainland France is 4 to 8 business days.
Delivery times and shipping costs may vary for our Print-on-Demand service
The online store processes orders for our Print-on-Demand service according to the following average production times:
Art prints: 4-7 working days
Stretched canvases: 5-7 working days
Framed posters and canvases: 7-12 working days
Aluminium prints: 5-7 working days
Acrylic prints: 5-7 working days
Self-adhesive wallpaper: 5-7 working days
Textiles: 5-7 working days
Delivery times will depend on the postal services used.
I would like to know how to order a product
From the page of the desired item in our online store, click the black "Add to Cart" button. Your cart will open automatically. You can then click the blue "Checkout" button on the right side of the page to confirm your cart. A new page will open. You can now enter your shipping information. Then click the blue "Next Step" button at the bottom of the page to proceed to checkout.
To empty your cart, click "Remove" below the item you wish to remove.
I cannot complete my order
To know more about the steps required to place an order, please refer to the article "I would like to know how to order a product." If you still cannot manage to place an order, contact us using the form below, indicating precisely which step where you are having trouble with.
I want to track my order
I want to get my order's tracking number
When your order is shipped, you will automatically receive an email with your tracking number. You can then track the delivery status of your order using this link.
If you have not received it after a few days, please contact us using the form below.
https://boutique.centrepompidou.fr/en/contact/
My order's tracking number is invalid
Is your tracking number not working?
Contact us using the form below so we can check the status of your order and send you the correct tracking number.
https://boutique.centrepompidou.fr/en/contact/
I want to get information about my order
All information regarding your order is available in your customer account on our online store, under the "Orders" tab.
I want to get my invoice
Once your order is confirmed, you will automatically receive an email with your invoice. Be sure to check your "Junk Mail" folder.
You can also find your invoice and all information related to your order in your customer account on our online store, under the "Orders" tab.
I have not received my order
My order was returned to the sender
Were you unable to pick up your package in time?
Please contact us using the form below so we can find the best solution for your situation.
https://boutique.centrepompidou.fr/en/contact/
Where is my order?
When your order is shipped, you will automatically receive an email with your tracking number. You can then track the delivery status of your order using this link.
If you have not received it after a few days, please contact us using the form below.
There is a problem with my order
One or more items are missing from my order
Did you receive your order but found that one or more items are missing? Please contact us using the form below and let us know which product is missing.
https://boutique.centrepompidou.fr/en/contact/
Please note that depending on the type of product you ordered, your order may be shipped in multiple packages. If this is the case, you will receive a tracking number for each package as it is shipped. If you have trouble tracking your order, please refer to the article "I want to track my order."
I did not receive the correct item
You received your order, but one or more items do not match your order?
Contact us via the form below, indicating precisely which product is missing and which product you received instead.
https://boutique.centrepompidou.fr/en/contact/
I made a mistake in my order
Did you place an order and made a mistake regarding a product or quantity?
Contact us using the form below, indicating precisely the products or quantities involved and what you actually intended to order.
https://boutique.centrepompidou.fr/en/contact/
I made a mistake with the shipping address
Did you place an order and made a mistake with the shipping address?
Please contact us using the form below and let us know the correct address where you would likehave your order delivered.
I’m not satisfied with my order
I would like to return a product
Have you received your order and are no longer satisfied with one or more items?
You have 14 days from the day you received your order to use your right of withdrawal by contacting us using the form below. Please make sure to list the products you are not satisfied with and explain why.
https://boutique.centrepompidou.fr/en/contact/
I want to exchange a product
You have received your order, but are not satisfied with one or more items and you would like to exchange them?
You have 14 days from the day you received your order to submit your exchange request by contacting us using the form below. Please make sure to indicate precisely which products you would like to exchange and why.
https://boutique.centrepompidou.fr/en/contact/
I received a damaged or defective item
You have received your order, and one or more of your items are damaged or defective?
Contact us using the form below, indicating precisely which product in your order is affected and attaching photos of it.
https://boutique.centrepompidou.fr/en/contact/
I would like to get a refund
You have received your order and are not satisfied with it?
You have 14 days from the day you received your order to request a refund. To do so, please contact us using the form below:
I am a member
I am unable to apply my member discount
To use your member discounts, you must create an account on the online store using the same email address you provided when you got your membership. Discounts will then be automatically applied to all your orders.
I would like to become a member or renew my membership
For any questions regarding your membership at the Centre Pompidou, please visit the dedicated page: https://www.centrepompidou.fr/en/centre-pompidou/becoming-a-member/membership-faqs-1 or contact the membership department directly by email: contact.adherent@contact-centrepompidou.fr or by phone at 01 44 78 14 63, Monday through Saturday from 9 a.m. to 6 p.m., excluding public holidays.
I would like to log in with my membership account
To log in with your membership account on the Centre Pompidou online store, you need to create an account using the email address associated with your Centre Pompidou membership account. You will then automatically be able to use the discounts available to members.
I am a professional
I would like to offer my products or books for sale to the Centre Pompidou
The Centre Pompidou's Boutique and Bookstore are currently close due to ongoing renovations at the Centre Pompidou and will reopen in 2030.
I would like to place an order as a business
If you are a business and would like to purchase books and/or products from Editions du Centre Pompidou with a discount, please contact Mr. Savary or Ms. Lassansàa by email at Thomas.Savary@centrepompidou.fr or Charlotte.LASSANSAA@centrepompidou.fr , indicating precisely which items and quantities you would like to purchase.
I would like to contact customer service
Contact us: https://boutique.centrepompidou.fr/en/contact/